3.1 The price of each product is displayed on the site in euros and includes VAT. This price is valid in the countries where delivery is possible, and does not include preparation and delivery charges, which are also the responsibility of the buyer, nor the deduction of any discount or voucher granted to the buyer. The seller reserves the right to change its prices at any time, but the products/services will be invoiced based on the purchase price in effect at the time of the order.

4.1 To place an order, the buyer must complete the order form made available to them on the site, on which they will include the necessary information for their identification, including their first name, surname, and delivery address. By doing so, the buyer declares that they fully and unreservedly accept all of these general terms and conditions and commit to paying the total amount due. The seller cannot be held responsible for the consequences of providing incorrect information.

4.2 The seller will confirm each order by sending an email mentioning in particular:

1° the main characteristics of the good or service ordered;

2° the identity of the seller, including their business number and trading name;

3° the geographical address of the seller as well as their phone number and email address;

4° the total price of the goods or services including all taxes and any additional transport, delivery, and other charges;

5° the terms of payment, delivery and execution and the date on which the company commits to deliver the goods or to perform the services ;

6° the terms provided by the company for handling complaints;

7° the conditions, time frame and methods for exercising the right of withdrawal;

8° the conditions under which the consumer will not benefit from the right of withdrawal, as outlined in art. 7 of the T&Cs;

9° the existence of a two-year conformity guarantee (one year if it concerns second-hand products), as provided by articles 1649bis to 1649octies of the Civil Code, and a guarantee against hidden defects, provided by articles 1641 to 1649 of the Civil Code, and by art. 10 of the T&Cs;

10° the possibility of addressing the European platform for dispute resolution, to initiate an amicable settlement procedure.


The data recorded by the seller, as well as the order confirmation, will constitute proof of the contractual relationships that have occurred between the parties.

4.3 The seller reserves the right to refuse or cancel any order or delivery in the event of an existing dispute with the buyer, total or partial non-payment of a previous order, refusal of credit card payment authorisation by banking institutions or for any other valid reason. In this case, the seller's liability could not, in any case, be engaged.

5.1 Payment for purchases is made by credit card of the Visa or Mastercard type and by bank cards of the “Maestro” type or via bank transfer.

5.2 The ordered products remain the property of the seller until full payment of the purchase price and the fees indicated at the time of the order.

6.1 Delivery is carried out by the seller in Belgium, France, Germany, the United Kingdom, the Netherlands, Spain, Italy, Switzerland, and Denmark, and upon request by email, worldwide. Additional delivery charges, any taxes, and import fees are the responsibility of the buyer.

6.2 The order is delivered to the address provided by the buyer.

6.3 For a delivery in Belgium, the seller will make every effort to ensure that the order is dispatched to the delivery address within thirty working days following the validation of the order and receipt of payment. The delivery person will arrive at this address between 8 am and 6 pm on working days and will hand over the package(s) to the recipient or to any other person present at the indicated address. In case of absence, a notice will be left at the delivery address. It will then be the buyer's responsibility to contact the delivery person to agree on either a new delivery date to the same address, a new delivery date to a new address, or a collection at the nearest Post Office. Failure to do so within 15 days from the date of the notice left by the delivery person, or if the buyer is absent during the new delivery, the order will be automatically returned to the seller, who will contact the buyer to schedule a new delivery of the order. In this case, additional delivery charges may be billed to the buyer.

6.4 For a delivery outside of Belgium, the seller will make every effort to ensure that the order is delivered within 45 days for the European Union and 60 days for countries outside the European Union, following the validation of the order. The delivery methods will be specific to the postal services of the relevant country.

6.5 If the buyer has designated the carrier, the transfer of risks to the buyer occurs at the moment when the ordered products are made available to the carrier. Proof of this availability will be evidenced by the control system used by the carrier.

6.6 It is the buyer's responsibility to check the shipments upon arrival and to formulate any reservations and claims that may appear justified, or even to refuse the package if it is likely to have been opened or shows obvious signs of damage. If there are any claims following the receipt of the order, it is essential to send an email to the address sav[AT]designforresilience.be, subject “Delivery Claim”, with supporting photos, within 48 hours after receipt of the order.

Send my Delivery Claim via an online form

7.1 The buyer has a period of fourteen (14) calendar days, starting from the day after delivery, to withdraw from their purchase, without penalty and without stating reasons, in accordance with the Belgian Economic Law Code.

Within this period, the buyer must notify the seller of their intention to exercise their right of withdrawal, in the following manner:

- Send an email to sav[AT]designforresilience.be

- Notify the name and surname of the buyer

- Provide a detailed description of the item(s) concerned, with reference to the invoice number and date issued

or

- fill in the form available on the SPF Economy website (downloadable via our website as well)

Send my form

7.2 The return to the seller will be made to the address referenced on the package, unless otherwise instructed to the buyer, who must keep proof of shipment.

7.3 If the buyer wishes to exchange instead of a refund, they should specify this in the email and the seller will inform them, in addition to the availability of the item, of any additional payment required or partial refund if applicable.

7.4 All costs and risks associated with the return shipment of the items are the responsibility of the buyer.

7.5 In the event of the buyer exercising their right of withdrawal and returning the products no later than fourteen (14) days following the communication of their decision to withdraw according to the terms agreed in the previous paragraphs, the seller commits to refund the purchase price to the buyer upon receipt of the products by the seller.

7.6 In the case of a refund for returned products/services, the seller will credit the credit card used for the payment of said products with an amount equivalent to the purchase price of those products, minus the amount of any vouchers or discounts applied at the time of the order. The buyer's refund will be processed according to the terms agreed with the issuing bank of the card.

7.7 The buyer may not exercise their right of withdrawal if the delivered products have been used, have been damaged, contain missing parts, or if the labels have been removed.

7.8 The products must be returned properly protected, in their original packaging, in perfect resale condition, accompanied by any accessories, user manual, etc. Otherwise, they cannot be returned or exchanged.

7.9 Custom-made or personalised products/services or pre-ordered items cannot be returned or exchanged under any circumstances. Learn more about the Rules relating to and specific to pre-order sales.

7.10 Products returned but not accepted for return by the seller are held at the buyer's disposal with the seller. The buyer remains obliged to pay the price. In the case of abnormal or abusive returns, the seller reserves the right to refuse a subsequent order.

7.11 The seller states on the site the conditions, time frame, and terms of the right of withdrawal, as well as the model withdrawal form.


7.12 Possible existence and conditions of after-sales assistance, after-sales service, or additional commercial warranty.

Design for Resilience offers a paid repair service for sportswear, clothing items, as well as household linen.

This service does not apply to products that undergo daily wear, such as textile maintenance products like dish sponges. Indeed, the natural property of our felting materials prevents the sponge from unraveling when it starts to wear out.

However, if it is a matter of replacing a label that allows you to hang your accessory, we could replace it to ensure comfort of use and effective drying. It is also possible to re-sew your dish sponge in the event of a break in the sewing thread.

Our repair rates, reserved exclusively for our clients and for textile products from the Design for Resilience brand purchased on our eshop, are at an hourly rate of €38.5 including VAT/h, excluding supply costs. These repair rates will be indexed each year.

In addition to these costs, shipping fees for the package will be added, to be defined before sending the item to be repaired, via the shipping form available on the customer service tab. You can of course come and drop off your item to be repaired at our workshop, by appointment.

To ensure the health of the seamstress or tailor, please send us only your items that have been previously washed, using an eco-friendly liquid detergent, without synthetic fragrance or fabric softener, and dried to avoid any possible skin or respiratory complications. If the instruction (prior cleaning) is not followed, we reserve the right to refuse your request, increasing treatment fees by €10 + shipping costs to be borne by the customer, or to apply a flat fee for cleaning costs of €4.50 including VAT. These rates will be indexed each year.

To order a repair, you must fill out the online contact form of our customer service (after-sales service), provide us with one or more photographs of the area(s) to be repaired; clear, high-quality and taken in daylight. You can obviously make an appointment at our workshop. If we can repair your item, we will submit a quote to you as soon as possible and carry out your repair within a period of 1 to 3 weeks, starting from the receipt of a deposit of at least 50% of the repair price.

8.1 The seller collects personal data concerning buyers, which is communicated to them on the site or by email. They commit to not disclosing this data to third parties. This data is confidential. It will only be used by their internal services for processing orders, in order to enhance and personalise communication, notably through information letters/emails, as well as in the context of personalising the site according to the observed preferences of buyers, or for monitoring creditworthiness.

8.2 The seller therefore does not sell, market, or rent to third parties the information concerning buyers. In the event of the transfer or use by third parties of personal data, the seller commits to inform the buyer in advance and to allow them to exercise their right to object. The seller may also provide statistics relating to their buyers, their sales, the structure of exchanges, and information on the site to third parties, but these statistics will not contain any personal data. However, this article shall not prevent the transfer or assignment of activities to a third party.

8.3. The seller retains personal data only for as long as necessary to achieve the specific purposes for which the processing is carried out. To determine the appropriate duration, account is taken of the quantity, nature and sensitivity of the personal data, the purposes for which they are processed, and the possibility of achieving those purposes by other means. It is also taken into account the necessity to comply with its legal and regulatory obligations. When the data is no longer necessary, it is subject to destruction.

8.4. Provided that the legal conditions are met, the buyer has the right to:

• request information to know if the seller holds personal information and, if so, what that information is and for what purposes it is processed;
• access their personal data and, if necessary, rectify it;
• obtain the erasure of such data or the restriction of its processing, which allows;
• lodge a complaint with the Data Protection Authority.

The buyer can exercise the above-mentioned rights by means of a dated and signed request accompanied, for security reasons, by a copy of their identity card. The request can be sent to the seller by post to the address Design for Resilience, Avenue de la Couronne 227, 1050 Ixelles, Belgium, and by email to the address sale[AT]designforresilience.be If the request is manifestly unfounded, access may be refused and reasonable fees may be charged.

The seller only undertakes obligations of means, for all stages of access to the site, from ordering to delivery or subsequent services. The seller's liability cannot be engaged for any inconveniences or damages inherent in the use of the Internet network, including service interruptions, external intrusions or the presence of computer viruses, or any event that could be classified as force majeure. In any case, the seller's liability under the terms of the GTC cannot exceed an amount equal to the sums paid or payable during the transaction that gave rise to said liability.

The buyer has the option to contact the seller via the contact form available in the "Contact" section or via the email address contact[AT]designforresilience.be.


If one or more provisions of the T&Cs are found to be invalid, the other provisions will retain their full force and effect.

The computerised records, kept in the computer systems of the seller and its partners, will be considered as the evidence of communications, orders and payments made between the parties. The parties accept within the framework of their relationships the principle of electronic evidence (for example: e-mail, backups, etc).

The seller reserves the right to modify the T&Cs and will communicate the new version to the buyer via the site.

The T&Cs are subject to Belgian law. In the event of a dispute, an amicable solution will be sought before any legal action. The seller and the buyer also have the option to address the European online dispute resolution platform. Failing an amicable settlement, the courts of the judicial district of Brussels will have jurisdiction.